Terms & Conditions

Last updated: 2 June 2026

These terms apply to every quotation issued and every job performed by Logocare Air Solutions Sdn. Bhd. ("LogoCare Air", "we"), registration number 202201047733 (1489552-P), of No. 27-1, Jalan Puteri 5/7, Bandar Puteri, 47100 Puchong, Selangor, Malaysia. By accepting a quote or allowing our technicians to begin work, you agree to them. They are governed by the laws of Malaysia.

1. Quotations

Quotes are prepared from the information you give us and are fixed once confirmed in writing (including WhatsApp or email). A quote remains valid for 14 days. If, on arrival, the actual situation differs materially from what was described — for example, a concealed pipe run or a different unit than stated — we will explain the difference and issue a revised quote before starting. You are free to decline it at no charge apart from any agreed inspection fee.

2. Bookings and Access

You agree to provide safe access to the unit, a working power supply, and permission from the building management where required (some condominiums require contractor registration — tell us in advance and we will handle the paperwork). If our team cannot access the premises within 30 minutes of the agreed window through no fault of ours, a RM60 wasted-trip fee may apply.

3. Performing the Work

Our technicians follow manufacturer guidelines and Malaysian electrical safety standards. We may photograph the unit before and after work solely for job documentation. Minor consumables (tape, insulation, cleaning solution) are included in quoted prices unless stated otherwise; replacement parts are always itemised separately.

4. Payment

Payment is due on completion of the job, after you have inspected and tested the work, by cash, bank transfer, or e-wallet. For supply-and-install packages a deposit of up to 50% may be required to order equipment. Invoices unpaid after 14 days accrue late interest at 1.5% per month.

5. Workmanship Warranty

All labour carries a 90-day workmanship warranty from the completion date. If a fault caused by our workmanship recurs within that period, we return and remedy it free of charge. The warranty does not cover: faults unrelated to the work performed, damage caused by third parties or misuse, refrigerant loss from pre-existing leaks we were not engaged to repair, or consumable wear. Manufacturer warranties on new units and parts are passed on to you in full.

6. Liability

We carry public liability insurance and will make good any damage to your property caused by our negligence. Beyond that, our total liability for any claim is capped at the value of the job concerned. We are not liable for indirect losses such as spoiled goods, lost business or alternative accommodation, except where Malaysian consumer law provides otherwise. Nothing in these terms limits your statutory rights under the Consumer Protection Act 1999.

7. Cancellations and Rescheduling

You may cancel or reschedule free of charge up to 4 hours before the agreed slot. Later cancellations may incur the RM60 wasted-trip fee. Details of refunds for deposits and prepaid packages are set out in our Return & Refund Policy.

8. Complaints and Disputes

If something isn't right, contact us first — most issues are resolved with a return visit within days. Formal complaints should be emailed to [email protected]; we acknowledge within 2 working days and aim to resolve within 14. Unresolved disputes fall under the non-exclusive jurisdiction of the courts of Malaysia, and you may also refer consumer matters to the Tribunal for Consumer Claims Malaysia (TTPM).

9. Changes to These Terms

We may update these terms from time to time. The version published on this page at the moment you confirm a booking is the version that applies to that job.