Return & Refund Policy

Last updated: 2 June 2026

We'd rather fix a problem than argue about it. This policy explains exactly when Logocare Air Solutions Sdn. Bhd. (Reg. No. 202201047733 (1489552-P)) refunds money, how deposits work, and what happens if equipment we supplied has to go back.

Service Visits

• Cancelling before we arrive. Cancel or reschedule at least 4 hours before your slot and any prepayment is refunded in full, no questions asked.
• Late cancellation. Cancellations inside 4 hours may be charged a RM60 wasted-trip fee; anything paid above that is refunded.
• Work not performed. If we cannot complete a job we started — for any reason on our side — you pay nothing for the incomplete work and any prepayment is returned within 7 working days.
• Unsatisfactory work. Tell us within 90 days. Our first remedy is always a free return visit; if we still cannot put the workmanship right, we refund the labour charge for that job in full.

Deposits on Supply-and-Install Packages

• Deposits are refundable in full until we place the equipment order with our supplier — usually within one working day of your confirmation.
• After the order is placed, the deposit covers the unit. If you cancel at that stage, we refund the deposit minus any restocking charge our supplier imposes (typically 10–15%), and we'll show you the supplier's documentation.
• If we fail to deliver and install within the agreed timeframe and cannot offer a reasonable new date, you may cancel for a full deposit refund.

Equipment and Parts

• Faulty on arrival. A new unit or part that is dead on arrival is replaced under the manufacturer's warranty at no cost to you; we handle the supplier paperwork.
• Warranty claims. Manufacturer warranties (typically 1–5 years on parts, up to 5 years on compressors) belong to you. We assist with claims for anything we supplied, and only our standard labour rates apply where the manufacturer doesn't cover labour.
• Change of mind. Once a unit has been installed, it cannot be returned for a change-of-mind refund — refrigerant lines are cut and the manufacturer treats it as used. Before installation, change-of-mind returns follow the supplier restocking terms above.

How Refunds Are Paid

Refunds go back by the method you paid — bank transfer, e-wallet reversal or cash — within 7 working days of the refund being agreed. We'll confirm every refund in writing with an updated receipt.

Claiming

Email [email protected] with your job date, address and receipt number, or call +60 12-336 4485. This policy supplements, and never limits, your rights under the Consumer Protection Act 1999. See also our Terms & Conditions.